Microsoft is set to release technology that allows companies, schools, and governments to create their own chatbots similar to OpenAI's ChatGPT. The move is part of Microsoft's plan to capitalize on the recent popularity of ChatGPT, which has quickly become a hit with over 100 million monthly active users.
Investment in OpenAI
Microsoft has a vested interest in the success of ChatGPT, having invested billions of dollars in OpenAI, the company behind ChatGPT. In addition, Microsoft provides the cloud-computing back-end for ChatGPT and has been incorporating OpenAI technologies into its own products, including Bing and Edge.
New Chatbot Technology
The new technology from Microsoft will help clients launch new chatbots or improve their existing ones. The chatbots will be able to suggest responses for call center agents to use during customer service conversations and will contain up-to-date information. Microsoft plans to provide citations to specific resources and give customers tools to estimate and limit their spending.
Customization Options
Microsoft is also considering offering enterprise customers the ability to display a customized message before interacting with their chatbots and upload their own data to refine the voice of their chatbots. The company also intends to allow customers to replace Microsoft and OpenAI branding.
Competition from Google
Microsoft's arch rival, Google, is also moving forward with similar plans, with the recent announcement of an AI chatbot named Bard. Google CEO Sundar Pichai has stated that the company will soon enlist developers and enterprises to test an API that lets them access the underlying LaMDA technology.
Summary
Microsoft's move to release chatbot technology for companies is part of its plan to capitalize on the recent success of OpenAI's ChatGPT. The new technology will provide clients with the ability to launch new chatbots or improve their existing ones and offer customization options. However, Microsoft faces competition from Google, which is also moving forward with similar plans.
Source: MSNBC
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